To whom must a CFP® professional report a complaint regarding service delays affecting client investments?

The correct response emphasizes the obligation of a CFP® professional to adhere to their employer's policies and procedures when addressing internal issues, such as complaints regarding service delays. Reporting a complaint to a manager is crucial as it ensures that the matter is addressed appropriately within the organization's hierarchy. This step not only brings the issue to the attention of management, but also allows for potential corrective action to be taken within the firm, which is vital for maintaining client trust and ensuring compliance with industry standards.

It is important to recognize that while reporting to regulatory bodies like CFP Board, FINRA, or the SEC might be necessary in cases of violations that warrant such notifications, the immediate and appropriate step for handling service-related complaints typically begins within the organization. This promotes efficient resolution and helps uphold the firm's internal standards of customer service.